Enter the Domain and credentials for a user with full permissions to the Exchange server and specify whether or not to use SSL.Note: The Get-ExchangeSettings cmdlet can be executed on the Exchange Management Shell to view various Exchange Server settings that are stored in Active Directory, including the FQDN.
This is usually the same as the FQDN (Fully Qualified Domain Name) of the Exchange server.
Open the Public Folder Scanning configuration screen and change the Server name to the same server name under InternalUrl obtained from step 1. Get-WebServicesVirtualDirectory |Select name, url | fl. Open Exchange Management Shell and run the following command:. This error will occur when the Server name in the Web services configuration screen is different from the Exchange Web Services EWS (Default Website) internal URL configured in Exchange.įollow the steps below to correct the Public Folder Scanning Settings and resolve the error: "error ","PFTrainEWS","error:Create Folders Exception: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." "info ","PFTrainEWS","gfi\administrator.admin : "error ","PFTrainEWS","error:PFTrain EWS Test Failed: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." GFI\MailEssentials\Attendant\debuglogs\PFTrainEWS.log and look out for the following error: "info ","PFTrainEWS","EWS PFTrain Test." The debug log file for the EWS Public Folder Scanning module ( PFTrainEWS.log) contains further details on the failure reason. Add the user to be used for public folder scanning here and grant full permissionsĪccess the Public Folder Scanning configuration screen by navigating to GFI MailEssentials > Anti-Spam > Anti-Spam Settings then click on the Public Folder Scanning tab.Įnsure Public Folder Scanning is enabled to poll Exchange via Web Services as described in Enabling Public Folder Scanning.Ĭlicking on the Test button to verify connectivity to Exchange produces a Test failed! error as shown below:. Verify that the user that is being used to access Exchange Public Folders has full permissions by following these steps: If using older versions of Exchange (pre-2007), polling the Public Folders is done via MAPI, IMAP, or WebDAV protocols. This article provides the troubleshooting steps and recommended solution when Public Folder Scanning using Exchange Web Services (EWS) is failing leaving MailEssentials unable to access and scan Exchange Public Folders.Įxchange Web Services can only be used to access Microsoft Exchange 2007 and later Public Folders. 
Public Folder Scanning enables MailEssentials to retrieve emails from Exchange public folders to add to Whitelist/Blocklis t and HAM/SPAM databases.
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